Terms of use - Līgatnes vīna darītava

Līgatne winery

+371 26521467

Shop, Tastings: Spriņģu Street 3, Līgatne. Open from 10:00 to 18:00.

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Līgatne winery

Terms of use


SIA “Līgatnes Vīna Darītava”, registration No. 54103054391, address:

Līgatnes nov., Līgatnes pag., Augšlīgatne, Sporta iela 22, LV-4108, hereinafter referred to as the online store – provides the content available on the website and provides the goods in accordance with the Terms of Use set out below.

 

General provisions

If a consumer purchases goods through the website, such a mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”, etc.

 

Making a purchase

The prices and specifications of the products sold in the online store are indicated next to the products.

To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most appropriate delivery method. The total cost of the order with delivery is then displayed on the screen. Make payment for the purchase to complete the order.

 

Delivery terms

Goods are delivered only in Latvia.

Purchased goods are delivered using: courier and courier. You can receive the goods on site.

All fees and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before confirming the order.

Purchased goods are delivered to the address specified by the Buyer within 1-7 business days. In exceptional cases, we have the right to send goods up to 45 calendar days, informing the customer about this.

 

Payment terms

The settlement currency on the website is euros. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.l​v,​ Maksekeskus AS:

Add the payment methods that your online store will use:

Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor

Estonian internet banking payments: Swedbank, SEB, Luminor

Lithuanian internet banking payments: Swedbank, SEB and Luminor

Finnish internet banking payments: Aktia, Ålandsbanken, Danske,​

Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

Visa/Mastercard card payments

NB! When using the internet banking payment method, confirm the order and click on the “Return to merchant” button.

Personal data required for payment is transferred to the licensed payment institution Maksekeskus AS. The agreement comes into force upon successful payment to the online store’s bank account.

If for some reason it is not possible to fulfill the order, the Buyer will be informed about it and the paid amount will be refunded as soon as possible, but no later than within 14 days after receiving the notification.

 

Right of withdrawal

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods. The right of withdrawal does not apply if the Buyer is a legal entity.

In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal.

If the goods are used inappropriately or damaged, by treating the goods carelessly during use or by not following the instructions in the instructions, if the original packaging of the goods has been lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.

Complaints can be submitted by calling the phone numbers +371 26521467, +371 28602642 or by writing to the email ligatnesvinadaritava@gmail.com.

The Buyer is obliged to return the Goods to the Seller without delay, but no later than within 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than within 14 days, refund all payments received from the Buyer based on the Distance Agreement.

The Seller has the right to withhold payment until it has received the Goods or confirmation of the return of the goods from the Buyer.

If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.

The online store is not responsible for delays in fulfilling obligations or their non-fulfillment, or other non-fulfillment, caused by circumstances and obstacles that are beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell the goods and demand the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.

 

Consumer rights for goods that do not comply with the contract

The online store is not responsible for defects that have arisen after the delivery of the goods

To the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the removal of the defects or exchange for new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Agreement.

The Seller shall provide a written response to the consumer’s complaint within 15 days.

 

Processing of the Buyer’s personal data

The online store processes only the personal data that the Buyer has entered when ordering the goods, such as name, surname, e-mail, etc.

The online store transfers personal data to the transport service provider(s) to ensure the delivery of the goods.

If you have explicitly agreed to receive our marketing communications, including newsletters, we may occasionally contact you by sending information about our services and latest offers. For this purpose, we may process your e-mail address, which you provided when signing up for marketing communications.

The Buyer has the opportunity to opt out of marketing communications by notifying us of this by writing to ligatnesvinadaritava@gmail.com.

 

Dispute resolution procedure

In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.

The Buyer also has the right to apply to the dispute resolution institutions of the European Union.